Support
We're a small team — we do our best to help quickly.
Get help
| What you need | Where to go |
|---|---|
| Bug reports | github.com/fclairamb/solidping/issues |
| Questions and feature requests | github.com/fclairamb/solidping/discussions |
| Account, billing, or privacy requests | contact@solidping.io |
| Security disclosures | contact@solidping.io (please use the subject [security]) |
| General contact | contact@solidping.io |
Response times
We aim to acknowledge requests within 2 business days. There is no formal SLA on the free tier; paid plans, when available, will include defined response times.
Privacy and data-protection requests (GDPR Articles 15–21) are answered within 30 days, as required by law.
Reporting a bug
When opening a GitHub issue, include:
- What you tried and what happened
- The expected behavior
- Your Slack workspace ID and the approximate time of the failure (UTC)
- Any error messages from the Slack bot or the SolidPing dashboard
Please never include passwords, OAuth tokens, or signing secrets in a public issue. If a credential needs to be shared, email us at contact@solidping.io instead.
Reporting a security issue
If you believe you've found a security vulnerability in the SolidPing Service or the Slack app, please email contact@solidping.io with the subject [security] rather than opening a public issue. We'll acknowledge your report within 2 business days and keep you posted on remediation.
Status
If you suspect an outage, check github.com/fclairamb/solidping/discussions for announcements. A dedicated status page will be linked here once available.
Removing the Slack app
You can uninstall the SolidPing Slack app at any time from your Slack workspace settings: Apps → SolidPing → Remove.
Uninstalling immediately revokes our bot token. Associated workspace data is deleted within 3 months — see the Privacy Policy for details. If you need data deleted sooner, email contact@solidping.io.