Data deletion instructions
Last updated: August 21, 2026
This page tells you how to have your personal data deleted from the SolidPing hosted service. It is written to be read on its own: everything you need is below, and nothing here requires you to have an account open.
Email contact@solidping.io from the address on your account, with the subject "Data deletion". We delete your personal data and confirm within 30 days. There is no form to fill in and no charge.
If you run the open-source SolidPing software on your own servers, we hold none of your data and there is nothing for us to delete — see Self-hosting & GDPR.
Who to ask
Sending the request to the right place saves the most time.
| Your situation | Where to send the request |
|---|---|
| You created your SolidPing account yourself | contact@solidping.io |
| Your employer or a client gave you the account | Their administrator or privacy contact — they control that data, not us |
| You only receive alerts from someone else's organisation | The organisation that added you |
| You subscribed to a status page | The unsubscribe link in any status-page email, or the page owner |
When a company uses SolidPing to monitor its systems, that company is the controller of everything inside its organisation and we act only on its instructions. If you write to us about data we hold as a processor, we will not ignore you: we forward the request to the controller without undue delay and tell you we have done so.
Delete it yourself, immediately
You do not have to wait for us for any of this. Each of these takes effect at once.
| What you want gone | How |
|---|---|
| A phone number, WhatsApp number, email, or other alert address | Dashboard → Account → Notifications → delete the contact |
| A Telegram connection | Send /stop to the bot, or delete the Telegram contact in the dashboard |
| An entire organisation | Dashboard → organisation settings → delete. Owner-only; you must re-type the organisation slug to confirm |
| The Slack or Discord app | Apps → SolidPing → Remove in your Slack workspace, or remove the bot from your Discord server |
| Product analytics | Enable Do Not Track, or decline analytics cookies — see the Cookie Policy |
Deleting an organisation stops its checks immediately, removes scheduled probe jobs outright, revokes org-scoped tokens and sessions, and takes status pages, badges, and embeds offline.
Deleting a messaging channel
Each messaging channel is opt-in, and each one can be withdrawn on its own without affecting the others or your account.
WhatsApp
A WhatsApp contact stores the phone number you verified, the time you verified it, and the fact that verification succeeded. That record is both the proof you control the handset and our record of your consent to receive business-initiated messages.
Deleting the contact in Account → Notifications removes the number and its consent record, and we stop sending to it immediately. A WhatsApp contact is kept deliberately separate from an SMS contact even when the digits are identical — deleting one does not delete the other, so remove both if you want the number gone entirely.
Deleting the contact is the way to stop WhatsApp alerts — SolidPing does not act on replies sent to it over WhatsApp, so replying "STOP" to an alert will not remove you. You can additionally block the sender in WhatsApp itself, which stops delivery at Meta's end regardless of what we hold.
SMS and voice
Delete the phone contact in Account → Notifications, or reply STOP to any SolidPing SMS. See the SMS & Messaging Policy for the full opt-out vocabulary.
Telegram
A Telegram contact stores the numeric chat id of your conversation with the bot
— never your @username. Send /stop to the bot or delete the contact in
the dashboard, and the chat id is removed.
Slack and Discord
Uninstalling the app revokes our bot token at once, so we can no longer read or post anything. Where an administrator has matched you to a Slack user id so alerts can mention you, that identity — the user id and the display name captured when it was matched — is removed with the integration, or on request.
What we delete, and when
| Data | When it goes |
|---|---|
| Your account, profile, and authentication material | Within 30 days of your request |
| Alert contacts (phone, WhatsApp, Telegram, email, push) | Immediately when you delete the contact |
| Organisation data — checks, incidents, status pages | On organisation deletion, then purged per the retention schedule |
| Slack / Discord workspace tokens and settings | 3 months after uninstall, or sooner if you ask |
| Authentication and audit logs | 12 months |
| Backups | On their own rolling expiry — see below |
| Billing and accounting records | 10 years, where French commercial law requires it |
Two limits worth stating plainly rather than burying:
Backups are not edited. They expire on a rolling schedule instead. Data in a backup is never restored into production after an erasure request — see DPA clause 12.
Shared operational history stays with the organisation. Incidents, checks, and comments other people created are the organisation's data, not yours alone. Your identity is removed from that record; the record itself remains with the organisation whose controller decides its fate.
Before you ask us to delete an account
If you are the sole owner of an organisation, delete or transfer that organisation first. Otherwise it would be left with no owner, and we would have to come back to you before we could act.
Making the request
Email contact@solidping.io and include:
- that you are asking for deletion (say so plainly — "delete my account", "erase my data");
- the email address or account the request concerns;
- anything that narrows it down — an organisation slug, a phone number, a date range.
How we verify you. Normally by requiring the request to come from the email address on the account. If it does not, we may ask for proportionate further proof — but we will not demand an identity document to confirm an email address we can verify another way.
How long we take. We confirm deletion within 30 days. For unusually complex or repeated requests the GDPR allows an extension of up to two further months; if we ever need it, we will tell you within the first month and explain why.
What it costs. Nothing.
If you are not satisfied
Tell us first — most problems are a misunderstanding we can fix the same day. You may also lodge a complaint with a supervisory authority at any time:
- France: CNIL — 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
- Elsewhere in the EEA: the authority where you live, where you work, or where the alleged infringement took place.
You may also seek a judicial remedy under Article 79 GDPR.
Related pages
- Your data: access, export, deletion — the full set of GDPR rights, not deletion alone
- Privacy Policy — what we collect, why, and for how long
- Self-hosting & GDPR — if you run SolidPing yourself
- Legal & GDPR — the index of every document we publish
Contact
WEBINGENIA SARL 14 rue Félix Faure, 75015 Paris, France SIREN: 519 411 680 — SIRET: 519 411 680 00043 contact@solidping.io